My Maxxia | Beta FAQ

We want to give customers more control. That means we need to make sure the new digital experience is easy to use, has the information needed in a way it can be used to manage their account

It’s designed to put you in control, so you can do more with your money, with confidence. We’re aiming to improve visibility of the information you need to proactively manage your account quicker and easier – so you can get on with more important things.

Yes, you can use your account on either the app or website, or both. They are designed to deliver a consistent experience. The app just includes additional wallet features, like digital card actions which aren’t relevant on a desktop.

Not for Beta testing. While this will be a feature of the final product, an important part of this Beta test is to understand how intuitive the design is you can achieve what you need to.

Bank details will sync within a few minutes, rather than 24 hours. Feel free to test it and let us know if this is working to your expectations.

No, you can register on web or app and the registration will transfer to the other.

There is no commitment to test all or any of the options provided. You can go ahead and try them all, or simply choose not to participate. The current app and website are live and available throughout this testing. However, the more input you provide, the more you can shape your future experience.

The Beta program will stop taking feedback when you’re emailed directly about the new digital experience’s launch .

The Beta experience will be turned off upon the launch of the new digital experience. Both current and new experiences will be available for an overlapping period while customers adjust.

Beta test participation is a two-way door and you can always change your mind. You’re welcome to uninstall the Beta app/log out and return to managing your account on the existing app or online via the website.

Any feedback will be of value – the good, bad and ugly. If you don’t like something let us know directly through the feedback banners provided and don’t forget, you don’t have to use this Beta version. You can always remove it/log out and return to the existing app and website.

Any questions you may have can be directed through online support at www.maxxia.com.au/contact.

You will need an existing Maxxia email address, a mobile number to receive a one time code, and be ready to create your new password.

No, you can register on web or app and the registration will transfer to the other.

To check, or update, your account’s email address, use the private website or current app . Go to the Menu and select ‘Profile’. You will see your Maxxia associated email address under ‘Communications email address’. To change it, simply click ‘Update’ and edit it.

You will need to use the email associated with your Maxxia account. This should be your personal email. If it’s shared, simply create a new one and update it in your account in the current app or private website before registering your new login. Do not update your new email in the Beta app.

Once you register, you will be able to access the Beta App within 10mins of signing up.

When I register for the new app or website, will I still be able to use the old ones? Yes. Both will link to your account at the same time, but they will provide different experiences, like speed of account information updating.

Please make sure you’re using a personal phone as some work phones may block access. If you’re on a personal phone, and using iOS16 or above, it may be related to ‘Developer Mode’ which you can manage using Apple’s instructions.

Yes. Your data is secured with the same platforms, plus the new login format also includes the option to use your phone’s biometric security features.

Yes. While we want feedback on the digital features and functions, they are being used on your live account, so actions you take will affect your account.

Yes, your account data will be available to you in the Beta My Maxxia app (including transactions, claim history, and wallet).

You will have the option to select either email or SMS to receive your one time code.

It will be based on the operating system. The new digital experience program does not have control over that area.

No. It’s important that you are aware of and agree to any changes, so we will not automatically update accounts based on inflation.

5MB per claim

Yes

Yes, for claims submitted online, there is a claims history list in the transactions view where the customer can see their previously submitted claims. The system will also perform a duplicate check before allowing a claim to submit to avoid you submitting the same claim twice. Any manually submitted claims will not show.

Currently we are looking at 5 years' worth of data.

Yes, claim can be submitted and then paid out when funds become available.

Yes, the manual claim will be submitted and then paid out when funds become available. You will not be able to view manually submitted claims on the app.

No change has been made to the benefit setup so you will still have both. You will be able to assign a budget, then claim for the benefit. Claim will then be paid when funds are received within the next available pay.

Both. You will be advised to spend if money is sitting in benefit or expense card.

There will be a new view for casual customers where they will be able to manage their overall % and the benefit % if they have multiple.

If a transaction comes out of both living expenses and meal entertainment balances, there will be two transactions on the List , of the amount drawn from living expenses balance versus the amount drawn from the meal entertainment balance.

Yes, refunds from wallet vendor transition will show within the transitions listing

You will be able to see the masked card details as seen on screen. But the ability to show full card details (card number, expiration and CCV) will only be available on the mobile app.

This is the current functionality for wallet and will continue in the new My Maxxia app. You will not need to re-add your wallet to Apple or Android if you already have it.

Yes, use ‘claim funding source’, which will be familiar from the current Maxxia app.

Not for the Beta program.