Survey by National Client Services team

Survey by National Client Services team

As we want to have the survey accessed via an email signature tile, Survey Monkey is not going to provide us with a great fit We would like a web page created with the survey, like the always on webpage we have for transition EEs to get a quote for comp insurance

 

Thank you for clicking on the link to complete our survey 

Within Client Services we are continuously looking for ways to make the administration of your Salary Packaging program easier - the purpose of this survey is to help us better understand what is important to you and how we can better meet your needs.

It will only take you 5 minutes to complete.
 


Q1: How would you rate Client Services performance in relation to your most recent contact with the team for the following:

1. Extremely Poorly     5. Neither Well or Poorly        10. Extremely Well     11. Not Applicable/Don't Know
Providing a quality response?
Delivering on what we promise, when we promise?
Providing a first call resolution, where applicable.
Responding to your enquiry promptly?
Please provide any commentary to support your feedback in question 1, in particular where you have rated us very poorly or very well.
Q2: How would you rate the overall value Client Services adds to your business and salary packaging program?

0. None at all    5. Some value       10. Extremely important to the success of the program
Please provide any commentary to support your feedback in question 2, in particular where you have rated us very poorly or very well.
Please note here if you would like Maxxia to contact you to dicuss your responses further or Would you like to be contacted to provide further feedback regarding your experience?

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